Frequently Asked Questions

The Enugu State Electricity Regulatory Commission (EERC) is an independent regulatory authority established under the Enugu State Electricity Law No. 1 of 2023. EERC is responsible for regulating electricity generation, distribution, supply, and retail within Enugu State.

EERC was established under the Enugu State Electricity Law No. 1 of 2023, enacted following the constitutional amendment that transferred electricity to the Concurrent Legislative List. EERC officially assumed its full regulatory mandate on October 22, 2024, following the transfer of regulatory oversight from NERC.

EERC's mandate is to establish a stable legal, commercial and technical regulatory framework for the provision of electricity to residents of Enugu State by market participants licensed to operate in the state's electricity market. This includes issuing licenses, setting tariffs, developing standards, protecting consumers, and resolving disputes.

NERC (Nigerian Electricity Regulatory Commission) is the federal electricity regulator for Nigeria. EERC is the state-level regulator for Enugu State. Following the constitutional amendment that placed electricity on the Concurrent Legislative List, EERC now has exclusive jurisdiction to regulate electricity within Enugu State, including licensing, tariff-setting, and standards enforcement.

EERC issues the following types of licenses: (1) Generation Licenses — for electricity generation facilities within Enugu State; (2) Distribution Licenses — for electricity distribution companies; (3) Supply Licenses — for electricity supply businesses; (4) Retail Licenses — for electricity retail operations; (5) Embedded Generation Licenses — for smaller generation units connected to the distribution network.

To apply for an electricity generation license, you should: (1) Download the Licensing Procedures Manual from the EERC website; (2) Complete the appropriate application form; (3) Prepare and submit required documents including technical feasibility studies, financial projections, and environmental impact assessments; (4) Pay the prescribed application fee; (5) Submit your complete application to EERC. Contact EERC at info@eerc.en.gov.ng for guidance.

You can file a complaint with EERC by: (1) First, attempting to resolve the issue directly with your electricity distribution or supply company; (2) If unresolved within 30 days, filing a formal complaint with EERC using the complaint form on our website; (3) Alternatively, visiting EERC's office at No 2 Forest Close, Off Forest Crescent, GRA, Enugu; (4) Emailing your complaint to ccrd@eerc.en.gov.ng; (5) Calling 07072051569.

As an electricity consumer in Enugu State, you have the right to: (1) Safe and reliable electricity supply; (2) Accurate and transparent billing; (3) Advance notice of planned outages; (4) Fair and prompt handling of complaints; (5) Access to information about tariffs and service standards; (6) Protection from arbitrary disconnection; (7) Compensation for supply failures that fall below required standards.

EERC sets electricity tariffs through a transparent and consultative process that considers: (1) The reasonable operating costs of electricity companies; (2) Return on investment necessary to attract capital; (3) Cost-reflective pricing principles; (4) Consumer affordability; (5) Market development objectives. Proposed tariffs are published for public comment before being finalized, and stakeholders can participate in tariff review hearings.

Current electricity tariffs approved by EERC are published in the Orders section of this website. You can also request tariff information by emailing info@eerc.en.gov.ng or visiting EERC's office. Electricity companies are also required to display current approved tariffs at their offices and on their bills.

Enugu State offers significant opportunities for electricity sector investment, including: (1) Electricity generation — particularly solar, small hydro, and gas-fired power plants; (2) Distribution network upgrading and expansion; (3) Smart metering infrastructure; (4) Mini-grid and off-grid solutions for underserved communities; (5) Electricity retail and supply businesses. EERC supports investment through a transparent and predictable regulatory framework.

EERC has developed specific guidelines and a streamlined licensing process for renewable energy projects. EERC works with the Enugu State Government to ensure that the regulatory framework supports and incentivizes clean energy investment. Prospective renewable energy investors are encouraged to contact EERC to discuss the available regulatory pathways and incentives.