Following persistent complaints from electricity consumers in Enugu State, particularly Band A customers, regarding the drastically reduced hours of supply, the Enugu State Electricity Regulatory Commission (The Commission) conducted a technical and safety audit of major injection substations operated by MainPower Electricity Distribution Ltd (MainPower).
In addition, the Commission continued its routine monitoring of MainPower’s feeder performance through its online platform, the Electronic Design and Manufacturing International (EDMI) Multidrive Manager.
The findings from the Commission’s field inspection and the online monitoring platform corroborated customers’ complaints that MainPower had failed to deliver the expected hours of supply as required under the Service-Based Tariff (SBT) regime. The SBT framework was introduced to ensure that customers pay for electricity commensurate with the quality and hours of availability of the supply received.
The public is hereby notified that the Commission has directed MainPower to downgrade all fifty-nine (59) affected feeders, as listed in the Commission’s directive, to their appropriate service bands immediately.
Upon request by MainPower, the Commission may approve the upgrade of any of the downgraded feeders once it is verified that the feeder met the threshold of minimum hours of availability in the preceding month in line with the SBT framework.
The feeder downgrade schedule may also be accessed via the Commission’s website: www.eerc.en.gov.ng
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